Ticsbrands Easy Return Conditions
EASY RETURN CONDITIONS
https://tiscbrands.com Unconditional customer satisfaction principle in online shopping
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We offer domestic returns and exchanges within 7 days from the delivery date.
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Due to customs regulations , international shipments cannot be returned. We are here to provide solutions and support in special situations. You can reach us at [customersupport@ticsbrand.com] .
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Returned item must be unworn, with all tags, in original condition and in original packaging.
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After receiving the returned items, Ticsbrand reserves the right to refuse the return if the product does not meet the policy requirements.
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Returned products that are not in their original condition, damaged or missing parts will not be accepted.
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We do not accept returns or exchanges for special orders.
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To complete your return, please send an email to [musterihizmetleri@ticsbrand.com] with the reason for the return/exchange, we are here to provide you with the necessary support whenever you need it.
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If your order is returned, the initial shipping costs will not be refunded.
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If the return process is approved, refunds will only be made via the Original Payment Method.
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Discounted items are final sale and cannot be returned.
SHIPPING AND DELIVERY
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Your domestic orders are shipped via our service partner [Your Domestic Cargo Partner, e.g., HEPSİJET KARGO] . Your orders will be shipped to your registered delivery address by courier within 7 business days. Please verify the accuracy of your delivery address before placing your order. Once an order is placed, it cannot be canceled.
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Your international orders are shipped via our service partner [International Cargo Partner, e.g., DHL] . Your orders will be shipped to your registered shipping address by courier within 7 business days. Please verify the accuracy of your shipping address before placing your order. Once an order is placed, it cannot be canceled.
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If for any reason you refuse delivery or are unable to make delivery despite the courier company's reasonable attempts, your product will be returned to the Ticsbrand office and you will be charged any unpaid taxes, duties and additional shipping costs.
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In accordance with relevant legislation, service providers (postal and cargo companies) record, at a minimum, the recipient's name, surname, and Turkish ID number (...) during the delivery phase of mail items to the recipient. This information is kept confidential for at least two years, ensuring its confidentiality and ready for submission to the relevant authorities when necessary. If the recipient refuses to provide their identification information, the item will not be delivered and will be returned to the sender.
"PRODUCT RETURN CONDITIONS" APPLICABLE TO Türkiye
The return or exchange period for the product or products you purchased is 14 DAYS from the date you receive the products. Your returns must be [ https://ticsbrands.com ] You must complete the process via [ ]. Refunds cannot be made via the Ticsbrands app.
When logging into our website and creating a return record, you must specify your reason for return in the notes section on the panel as "(SIZE CHANGE or RETURN PROCESS).
[ https://ticsbrands.com ] Non-discounted seasonal products purchased from the website can only be exchanged and returned online, not from our stores.
"PRODUCT RETURN CONDITIONS" APPLICABLE TO MIDDLE EAST COUNTRIES
Our products are shipped via home delivery unless a special situation arises with regional customs authorities. Our solution partner in this regard is [Your International Cargo Partner, e.g., DHL] , which has a strong logistics network and local offices in all countries. Therefore, and in accordance with Turkish customs regulations, shipments to Middle Eastern countries cannot be returned.
PRODUCT RETURN PROCESS
[ www.ticsbrand.com If you wish to return a product or products you purchased from our website, you must select the product or products you wish to return from among the items in your order and submit a RETURN REQUEST within 14 days. Once your request is approved, your package will be collected from your address by your [Domestic Cargo Partner] using the RETURN CODE that will be sent to you.
There are no "Money" Refunds or Exchanges for products in the SPECIAL DISCOUNT / "OUTLET" CATEGORY .
For products requiring hygiene measures (swimsuits, masks, underwear, etc.), size exchanges and returns are not possible. For other accessory groups (necklaces, belts, hats, bags, bracelets, etc.), only size exchanges are possible.
In accordance with the rules stated above for the product or products to be returned, the products to be returned must be undamaged, unused and in compliance with the return conditions.
REFUNDS
If the returned products meet the specified return conditions, the refund amount will be deposited to the bank within three business days of the products arriving at the online warehouse. Refunds can take an average of 3-7 business days to appear on credit cards, depending on the bank's application guidelines.
SHIPPING APPLICATION DURING THE RETURN PROCESS
For orders up to [15,000 TL], if our customers who have paid the shipping fee initiate a return process, the return shipping cost will be covered by Ticsbrands (one-time only). Since the shipping fee is not collected for orders over [15,000 TL], the return shipping cost will be charged to the customer.
CUSTOMER SERVICE: Phone: [ 0551 381 91 98 ]
WhatsApp Line: [ 0551 381 91 98 ]
Email: [custihizmetleri@ticsbrand.com]
Email (International): [customersupport@ticsbrand.com]